Frequently Asked Questions

vipn.io is a secure and fast Virtual Private Network (VPN) service designed to protect your online privacy, hide your IP address, and encrypt your internet connection. Our goal is to provide a safe, private, and unrestricted online experience.

No. We follow a strict No-Logs Policy. We do not store or track your: browsing history, DNS queries, traffic content, connection timestamps, or IP addresses used through the VPN. Your online activity remains completely private.

We only collect minimal data needed to operate the service, such as: Device ID, device type and OS version, app version, subscription status, IP for real-time network optimization (not stored permanently), and crash logs or performance data via Firebase. We never monitor or store your VPN traffic.

We secure your connection using encrypted VPN tunnels and industry-standard security protocols. Your data is hidden from hackers, ISPs, public Wi-Fi risks, and network monitoring. No logs + encryption = maximum privacy.

1. Open the app
2. Tap Connect
3. Grant the VPN permission
4. Wait for the connection to establish

Once connected, your traffic is encrypted and routed through our secure servers.

VPN Permission: Required to establish the secure tunnel.

Network State: Allows the app to check your internet connection and choose the optimal server.

We do not access personal files, photos, or messages.

All VPNs add some overhead due to encryption. However, vipn.io servers are optimized for high speed, low latency, and fast browsing and streaming. Most users experience minimal slowdown.

Subscriptions are handled through Google Play Billing. To manage or cancel: Open Google Play, go to Payments & Subscriptions, and select your vipn.io subscription. We cannot access or change your payment details directly.

Yes! vipn.io is optimized for fast and stable connections, making it suitable for streaming, gaming, browsing, social media, and video calls. However, availability may vary depending on the streaming platform's VPN policy.

Try the following steps:
• Switch to another server
• Restart the app
• Restart your device
• Check your internet connection
• Ensure no other VPN is running

If the problem continues, contact us at support@vipn.io.

Yes — and we strongly recommend using it on public Wi-Fi. vipn.io encrypts your connection to protect you from hackers, sniffers, Wi-Fi spoofing, and data theft.

No. We only share essential technical information with trusted services like Firebase (crash reporting) and Google Play (billing). We never sell or distribute user data.

vipn.io works in most regions worldwide. However, some countries may restrict VPN applications or block VPN traffic. If you're having trouble connecting, try switching servers.

Refunds are handled by Google Play, not vipn.io directly. You can request a refund through the Google Play support page.

You can reach us anytime at support@vipn.io. We're here to help with issues, questions, feedback, and suggestions.